Who we are

At Go Big Ventures LLC, we believe that business success starts with the right people and efficient processes. We help organizations hire smarter, optimize customer service operations, and improve business workflows—without the overhead of a full-time team.

Founded by Rachel Filipiak Higgins and Brendon Higgins, Go Big Ventures was built on the idea that small to mid-sized businesses and nonprofits deserve access to expert recruiting, operations consulting, and customer service solutions—without the complexity of long-term contracts or expensive agency fees.

With a people-first approach, we specialize in:

  • Recruiting top talent for administrative, customer service, sales, and management roles.

  • Improving hiring processes to reduce time-to-fill and enhance candidate experience.

  • Optimizing customer service teams to increase efficiency and client satisfaction.

  • Helping nonprofits and businesses streamline operations to focus on growth.

We don’t believe in one-size-fits-all solutions. Every organization is unique, and we tailor our approach to meet your specific needs—whether that means finding the perfect hire, fixing broken processes, or helping your team operate at peak performance.

At Go Big Ventures, we keep things simple, strategic, and results-driven—so you can focus on growing your business.

Meet the Team

  • Rachel Higgins

    OWNER & CO-FOUNDER

    Rachel Filipiak Higgins is a recruiting and talent development expert dedicated to helping businesses hire smarter, build strong teams, and develop high-performing recruiting functions. With over a decade of experience in talent acquisition, recruitment strategy, and team development, she co-founded Go Big Ventures LLC to provide flexible, results-driven recruiting solutions for companies looking to optimize their hiring processes.

    Rachel specializes in full-cycle recruiting, hiring process improvement, and training internal recruiting teams to operate more efficiently. She has worked with businesses to streamline hiring strategies, implement applicant tracking systems, and coach hiring managers on best practices to attract and retain top talent. Her expertise also extends to developing and mentoring recruiters, ensuring companies have strong, capable teams driving their hiring success.

    Passionate about people, process, and performance, Rachel takes a strategic yet hands-on approach to recruiting and talent development—helping organizations build the workforce they need to grow.

  • Brendon Higgins

    CO-FOUNDER

    Brendon Higgins is a customer service leader with extensive experience in managing high-volume teams, optimizing service operations, and implementing strategies that drive high performance. As a co-founder of Go Big Ventures LLC, he helps businesses streamline customer service operations, improve efficiency, and build teams that deliver exceptional customer experiences.

    With a strong background in leading large-scale customer service teams, Brendon specializes in workforce management, process improvement, and training programs that enhance team productivity and customer satisfaction. He has successfully developed and implemented service strategies that reduce response times, increase resolution rates, and improve overall customer retention.

    Brendon’s leadership approach is data-driven, people-focused, and results-oriented, ensuring customer service teams operate efficiently while maintaining a strong company culture. Whether helping businesses scale their support operations, improve team performance, or implement new service technologies, he brings the expertise needed to build high-functioning, customer-focused teams.

Contact us

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